Email (Communications) White Papers

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Learning to Compete: IT's Next Transformation
sponsored by EMC
WHITE PAPER: This white paper demonstrates how IT leaders can compete for the business of their stakeholders. Read now to learn how to look, act and deliver IT services in the same manner as the providers competing for your internal customers.
Posted: 26 Jul 2013 | Published: 13 Mar 2013

EMC

Service-Oriented Configuration Management
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the core functionality and key benefits of service-oriented configuration management and offers up a four-step approach for implementation.
Posted: 26 Jun 2014 | Published: 10 Jun 2010

Pangea Systems

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013

IBM

Embracing the Cloud: Top Seven Imperatives for an Organization
sponsored by Wipro
WHITE PAPER: This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
Posted: 12 Jun 2009 | Published: 01 Mar 2009

Wipro

IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

A Better Way to Manage Desktops: HP Workplace Management Services
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Enterprise

What Enterprises Should Do About IPv6 in 2011
sponsored by Cisco Systems, Inc.
WHITE PAPER: The purpose of this white paper is to provide enterprises with guidance, based on a three- to five-year outlook, on how IPv6 should be included in their network design, planning, and operations starting today. The intended audience is enterprise network administrators.
Posted: 26 Jan 2011 | Published: 26 Jan 2011

Cisco Systems, Inc.

Showing the Value of Your Services and Becoming a Trusted Advisor
sponsored by Solarwinds MSP
WHITE PAPER: This informative guide explores 7 key tips for MSP success and how you can provide top-tier services.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

Solarwinds MSP

IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER: Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 30 Apr 2012

SERENA Software, Inc.

Migration to DOCSIS 3.0
sponsored by Motorola Solutions
WHITE PAPER: Factors driving cable operators toward deployment of DOCSIS 3.0, new features, channel bonding and multicast services, and migration scenarios to DOCSIS 3.0, are addressed.
Posted: 05 Jan 2009 | Published: 23 Dec 2008

Motorola Solutions