EGUIDE:
Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business.
EGUIDE:
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
WHITE PAPER:
This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency.
WHITE PAPER:
CIOs are emerging as leaders of innovation and bringing those ideas to the table, putting their end-to-end knowledge of the business to use in thinking through new technology-based opportunities.
WEBCAST:
Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.
DATA SHEET:
Successful adoption of service oriented architecture (SOA) as an IT strategy does not in of itself guarantee business results. Effective SOA governance is essential to achieving measurable, sustainable business value. This data sheet showcases key features and benefits of Oracle's SOA Governance Solution.
WHITE PAPER:
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
EGUIDE:
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
EBOOK:
Interested in running queries against data stored in a computer's memory? Read this white paper to learn about in-memory analytics technology and how it can provide much faster analytical performance than traditional business intelligence (BI) tools. Before diving into this type of data analytics, check out this eBook to gain valuable knowledge.
