WHITE PAPER:
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
WHITE PAPER:
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
EGUIDE:
This e-guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. This installment describes how dynamic case management (DCM) is moving beyond its historical origins in the healthcare industry into other fields.
EGUIDE:
In this Tip Guide, industry expert Richard Herschel will explore the results of this survey and offer his insights to the future of Business Intelligence.
EGUIDE:
Dynamic case management (DCM) can provide companies with significant benefits, but its architecture creates plenty of challenges as well. Read this e-guide to learn how to use communication and flexibility to create an effective DCM architecture with consistent, on-going maintenance, and get tips for building a business case.
ANALYST REPORT:
Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution.
EBOOK:
In this eBook, readers will find an overview of key information governance issues and practical advice on building a business case for information governance, developing an information governance strategy and structuring an information governance program.
WHITE PAPER:
Learn how an Enterprise Content Management (ECM) solution can securely capture, declare, classify, store and dispose of both electronic and physical records according to fiscal, legal and regulatory requirements.
TRIAL SOFTWARE:
IBM Lotus Notes and Domino Administrator clients form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity. Download the trial for an evaluation period of 90 days.
WHITE PAPER:
The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.
