ESSENTIAL GUIDE:
In this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.
WHITE PAPER:
To achieve decision agility, IT organizations need a scalable way to make business sense out of disconnected financial, operational, and project data about their application portfolio. Read on to learn more about innovative solutions!
CASE STUDY:
Download this case study to discover how a company transitioned to a service-oriented organization in a timely and cost-effective manner by implementing HP education, software tools and ITSM services.
EBOOK:
It's a brave new world for IT service management. Managing IT services today requires CIOs to keep up with cloud, mobile and users' insistence on self-service IT. This SearchCIO handbook, CIO contributor Harvey Koeppel explains why you should revamp your ITSM strategies.
WHITE PAPER:
Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
WHITE PAPER:
As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
EZINE:
This expert e-zine examines the increasing interest in leveraging white box switching as a means of enabling more network flexibility and choice, and how this shift could potentially "disrupt" your existing network operations.
WHITE PAPER:
This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.
