PRESENTATION TRANSCRIPT:
Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
WHITE PAPER:
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
WHITE PAPER:
Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
WHITE PAPER:
This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
PRESENTATION TRANSCRIPT:
Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
WHITE PAPER:
In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
WHITE PAPER:
In this informative white paper, learn why automated management of the virtual data center -- backed by business service automation (BSA) tools -- can help you reduce IT complexity, risk, and cost. Discover a variety of tools that will automate and simplify management processes.
PRESENTATION TRANSCRIPT:
This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.